Refund and Returns Policy

At Econo Mart, customer satisfaction is our top priority. If your ordered product is defective, incorrect, or you have a valid reason, we will consider your request under our Refund and Return Policy.

1. Conditions for Product Return

You may request a return under the following circumstances:

Received product is damaged, broken, or defective
Incorrect product delivered instead of what was ordered
Missing parts or accessories (e.g., charger, cover, components, etc.)

Return Window:
You must submit the return request within 7 days of receiving the product.

2. Return Eligibility

To be eligible for return, the product must:

Be unused and unopened
Be returned with original packaging and accessories
Include the invoice or order number provided with the product

3. Refund Policy

Refunds are applicable under the following conditions:

1. If we are unable to replace the product
2. If the order is canceled due to stock unavailability

Refund Timeframe:
Refunds will be processed within 1–2 business days after approval.

Refund Method:
Refunds will be issued through bKash/Nagad/Rocket/Bank Account/Card, based on the original payment method.

4. NonReturnable or NonRefundable Cases

Returns or refunds will not be applicable in the following cases:

Customer orders the wrong product (e.g., wrong size or model)
Items purchased during Clearance Sales or Special Offers
Used or damaged products
Hygiene-sensitive items such as cosmetics, undergarments, earphones, etc.

5. Return Procedure

1. Contact our Customer Service
2. Send photos and the order number via email or message
3. Upon verification, return approval will be provided
4. Send the product to the designated return address
5. Refund or replacement will be completed accordingly

6. Contact Us

For any return or refund inquiries, please contact:

Hotline: +880 1302027165
Email: support@economart.com.bd
Address: Hesakhal, Hesakhal Bazar, Nangolkot, comilla